Frequently Asked Questions

Shipping

If you're a new customer, we will ship your Pequena, Mediana, Grande MexiCrate within 48 hours of the order date. For recurring orders, all boxes will ship the 1st week of the month. For One Time orders: Items will ship within 48 hours from when the order is placed.

We do. However, international shipments may experience Covid-Related delays. Always check your tracking number.

For domestic subscription boxes, the shipping is a flat rate. 

Pequena: $5/box

Mediana: $6/box

Grande: $7/box

For all other items, shipping is calculated at checkout.

Yes, we ship worldwide and to all APO / FPO addresses. **However, double check the address before submitting to make sure all relevant info is included. Also, please make sure you select USA as the country on the military address regardless of where they are stationed.

Once a package departs our warehouse, you should expect delivery within 3-5 days depending on your distance from California. But there are certain instances that delivery may take as long as 10 days for domestic shipments. For international orders, shipping can take longer due to customs clearance and other factors out of our control.

Often if your package gets sent back to us it's because of an incorrect/incomplete address was provided, or USPS was unable to deliver it to you. In this case, we will offer one free complimentary replacement for active members. 

For international return to senders, we are unfortunately not able to offer a free replacement. Please double check your address before submitting your order. 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will not refund you until we have received the item and approved its condition. Please note that subscription boxes, gift cards, and sale items are not eligible for return. For more information, visit our Refund Policy page here.

Before initiating a chargeback with your bank, please contact us and give us adequate response time to process and handle your request.

Other

Please click here to log into your account and click 'edit'.  If you have any problems, email our customer service team to help. hola@mexicrate.com

A cancelation confirmation email gets sent and your subscription status will show as cancelled.

Yes! Please inquire at orders@mexicrate.com and we will reach out to you to discuss your requirements and needs. We can drop ship to individual locations and provide bulk custom ordering for parties, non-profit raffles, corporate packages and more.